Terms of Service

1. Eligibility and account authority

You must be at least 18 years old and legally capable of entering into a contract. You must provide accurate registration information and keep it current. You are responsible for safeguarding account credentials, limiting access to authorized users, and promptly notifying us through the contact form at cleancleansoftware.com/contact if you suspect unauthorized access.

The customer account owner controls the customer workspace and may invite staff, managers, team leads, clients, or other users. The account owner is responsible for assigning appropriate roles and permissions and for the acts and omissions of users accessing the Services through the customer workspace.

2. The Services

CleanClean provides web-based tools for cleaning-business operations, including client and contact management, service locations, estimates, recurring and one-time jobs, scheduling, staff and crew assignments, GPS-enabled timekeeping, payroll-period records and exports, invoices, payment links, client portals, communications, documents, e-signatures, supplies, assets, vendors, and reporting.

Features may differ by plan, configuration, geography, or third-party integration. We may improve, add, modify, or discontinue features. If a change materially reduces the core functionality of a paid subscription, we will use commercially reasonable efforts to provide advance notice when practical.

3. Customer data and instructions

“Customer Data” means information, files, photographs, communications, records, and other content submitted to the Services by or for you, including information about your clients, prospects, staff, contractors, service locations, jobs, time records, invoices, payments, and documents. As between the parties, you retain ownership of Customer Data.

You grant CleanClean a nonexclusive, worldwide, limited right to host, copy, process, transmit, display, and otherwise use Customer Data only as necessary to provide, secure, maintain, support, and improve the Services; comply with your instructions; prevent fraud or misuse; and satisfy legal obligations. You represent that you have all rights, notices, permissions, and lawful bases needed for us and our service providers to process Customer Data as contemplated by these Terms and our Privacy Policy.

For personal information contained in Customer Data that CleanClean processes on your behalf, you are generally the business or controller and CleanClean is generally the service provider or processor. If applicable law requires a separate data processing agreement, contact us to request one.

4. Sensitive information and customer responsibilities

You decide what Customer Data to submit. Do not use the Services to collect or store Social Security numbers, government identification numbers, protected health information subject to HIPAA, payment-card security codes, complete magnetic-stripe or chip data, passwords for third-party services, or other highly sensitive data unless CleanClean has expressly agreed in writing that the relevant feature is designed and contractually approved for that data.

You are responsible for the legality, accuracy, quality, and retention of Customer Data; notices and consents provided to your clients, employees, contractors, and other individuals; employment, payroll, tax, wage-and-hour, timekeeping, surveillance, geolocation, e-signature, consumer-protection, messaging, and recordkeeping compliance; and reviewing exports and calculations before relying on them. CleanClean is a software provider and is not your employer, payroll processor, tax preparer, accountant, lawyer, or cleaning-service provider.

5. Acceptable use

You may not use the Services to violate law or another person’s rights; send unlawful, deceptive, or unsolicited communications; upload malware or harmful code; attempt unauthorized access; probe or disrupt security; scrape or harvest data except through authorized features; impersonate another person; interfere with service availability; reverse engineer or circumvent technical restrictions except where law prohibits such limits; resell or provide the Services as a service bureau without written permission; or use the Services to develop or train a competing product through systematic extraction of non-public functionality, data, or outputs.

You may not upload content that is unlawful, infringing, defamatory, fraudulent, abusive, or that you lack authority to process. We may investigate suspected misuse and may remove content or restrict access where reasonably necessary to protect the Services, users, third parties, or legal compliance.

6. Third-party services and payments

The Services may connect with third-party products such as Stripe, Square, email-delivery providers, mapping or location services, cloud infrastructure, and other integrations. Third-party services are governed by their own terms and privacy practices. CleanClean is not responsible for third-party services, and availability of an integration does not make the third party our agent or partner.

Payment-card transactions may be processed by third-party payment processors. CleanClean does not guarantee approval, settlement, chargeback outcomes, or continuous availability of payment services. You are responsible for transaction fees, refunds to your customers, chargebacks, taxes, and compliance obligations associated with your merchant account.

7. Subscriptions, fees, renewals, and cancellation

Paid subscriptions are billed at the price, frequency, currency, and plan terms shown when you subscribe or in an order form. Unless stated otherwise at purchase, subscriptions renew automatically for successive periods of the same length until canceled. You authorize us and our payment processor to charge the payment method on file for recurring fees and applicable taxes.

You may cancel through available account controls or by contacting us before the next renewal date. Cancellation stops future renewal charges and normally takes effect at the end of the then-current paid period. Except where required by law, fees already paid are non-refundable and we do not provide credits for partial periods, unused features, or reduced usage. We may change prices prospectively by providing reasonable notice; a price change will apply no earlier than the next renewal after the notice period.

If payment is overdue, we may retry payment, limit features, suspend access, or terminate the subscription after reasonable notice. You remain responsible for accrued amounts and reasonable collection costs permitted by law.

8. Trials, previews, and promotional offers

Trials, beta features, previews, and promotional offers may have additional terms and may be changed or withdrawn at any time. Beta or preview functionality is provided for evaluation, may be incomplete or unreliable, and may not be covered by support commitments. Unless the offer states otherwise, only one trial or promotion is available per customer.

9. Communications

You agree to receive transactional and service communications, including account, security, billing, job, invoice, and support notices. Marketing messages will be sent as permitted by law, and you may opt out of marketing email using the unsubscribe mechanism. You are responsible for ensuring that messages you send through the Services comply with applicable consent, content, sender-identification, opt-out, and recordkeeping requirements.

10. Intellectual property and feedback

CleanClean and its licensors own the Services, software, interfaces, documentation, branding, and all related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable, revocable right during your subscription to access and use the Services for your internal business operations.

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation, provided we do not identify you publicly as the source without permission.

11. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use confidential information only to perform or exercise rights under these Terms, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations. These duties do not apply to information that is public without breach, already lawfully known, independently developed, or lawfully obtained without restriction. Legally compelled disclosure is permitted, with notice when lawful and practical.

12. Security and service availability

We use reasonable administrative, technical, and organizational safeguards designed to protect the Services and Customer Data. No system is completely secure or continuously available, and we do not warrant that unauthorized access, loss, delay, or interruption will never occur. You must use appropriate device security, unique passwords, access controls, user offboarding, and backups or exports appropriate to your business needs.

Maintenance, emergencies, internet conditions, third-party failures, and events beyond our reasonable control may affect availability. Any service-level commitment applies only if stated in a separate written agreement.

13. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, create a security or legal risk, use the Services unlawfully, or if continued provision is impracticable. Where reasonable, we will provide notice and an opportunity to cure.

After termination, your right to use the Services ends. Subject to technical capability, legal restrictions, and payment of amounts due, we may provide a limited period to export Customer Data. We may then delete or anonymize Customer Data according to our retention practices, except where we must retain it by law or in backups maintained for security and continuity. Sections intended by their nature to survive—including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnity, and dispute terms—will survive.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CLEANCLEAN DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR YOUR PARTICULAR LEGAL, EMPLOYMENT, PAYROLL, TAX, ACCOUNTING, OR OPERATIONAL REQUIREMENTS; THAT DATA OR CALCULATIONS WILL BE ACCURATE OR COMPLETE; OR THAT THIRD-PARTY SERVICES WILL REMAIN AVAILABLE. YOU ARE RESPONSIBLE FOR REVIEWING BUSINESS RECORDS, TIME ENTRIES, PAYROLL EXPORTS, INVOICES, TAXES, E-SIGNATURE WORKFLOWS, AND LEGAL COMPLIANCE BEFORE RELYING ON THEM.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEANCLEAN AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA; BUSINESS INTERRUPTION; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CLEANCLEAN AND THE OTHER RELEASED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CLEANCLEAN FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100. THE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain exclusions, so portions may not apply to you.

16. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless CleanClean and its affiliates, officers, directors, employees, contractors, and service providers from third-party claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable legal fees arising from Customer Data; your services or business operations; your users’ acts or omissions; your violation of law or third-party rights; or your material breach of these Terms. We will provide reasonable notice, allow you to control the defense with qualified counsel, and cooperate at your expense. You may not settle a claim in a way that admits fault by or imposes obligations on us without our written consent.

17. Changes to these Terms

We may update these Terms. We will post the revised version and update the effective date. If changes materially affect your rights or obligations, we will provide additional notice when required by law. Changes apply prospectively. Continued use after the effective date of revised Terms constitutes acceptance, except where law requires affirmative consent.

18. Governing law and disputes

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles. The state and federal courts located in Rankin County, Mississippi will have exclusive jurisdiction over disputes, and each party consents to personal jurisdiction and venue there. Nothing in these Terms prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written notice describing the dispute and requested relief.

Any claim must be brought within the period allowed by applicable law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General terms

You may not assign these Terms without our written consent, except in connection with a merger or sale of substantially all assets if the assignee agrees to be bound. We may assign these Terms as part of a merger, reorganization, financing, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. These Terms, the Privacy Policy, any applicable order form, and any incorporated addenda are the entire agreement concerning the Services and supersede prior discussions on that subject. Headings are for convenience only.

20. Contact

Questions about these Terms may be submitted through cleancleansoftware.com/contact. Legal notices to CleanClean should identify the sender, account, issue, and requested action. Operator: Ablepro, Inc. d/b/a CleanClean Software.